NeoGen CMMS
Improve uptime

Work order management your technicians will actually use

Every request, job and repair in one queue — raised in seconds, routed to the right person, and closed with a record you can stand behind.

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The board

Drag or filter
  • Reported12

    • WO-1031

      Chilled water pump vibration

      CH plant

    • WO-1030

      Cold room running warm

      Kitchen

  • Assigned8

    • WO-1029

      Loading bay shutter jammed

      Dock 2

    • WO-1028

      Emergency light failed test

      Stair core

  • In progress5

    • WO-1023

      Quarterly service

      AHU-14

  • Resolved24

    • WO-1022

      Light out

      Parking Area

Same work as the list, arranged by where it has got to.

  • Cut the time to first response

    Requests land straight in the queue with the asset and location already attached, so nobody loses an hour working out who should go.

  • Give every job an owner

    Assign by skill, site or shift. Technicians open the app and see their work, ordered by what matters most today.

  • Keep the whole history

    Photos, parts, hours and sign-off stay attached to the work order and the asset — long after everyone has forgotten the details.

One queue instead of five inboxes

Requests arrive from email, a QR code on the wall or the app, and all of them land in the same place.

  • Raise a request in seconds from any device, with photos attached
  • Triage by priority, site and asset without opening a spreadsheet
  • See what is reported, assigned, in progress and resolved at a glance

Where requests arrive

Today
QR scan6
Email4
Phone3
Portal1
One queue14 today
  • PUMP-07 · “Leaking at the gland”
    Arrived viaQR scan
    Raised bySite team
    From this channel today6
  • facilities@ · “Meeting room 2 is freezing”
    Arrived viaEmail
    Raised byReception
    From this channel today4
  • Logged by helpdesk · “Lift stuck on 3”
    Arrived viaPhone
    Raised byHelpdesk
    From this channel today3

Clear instructions, not guesswork

A work order carries everything the technician needs before they walk over.

  • Attach checklists, manuals, photos and safety steps to the job
  • Require readings or a photo before a job can be closed
  • Log parts used against the work order as the job happens

Job instructions

WO-1023

Lock-out required

Isolate before opening the access panel. The job will not close without the lock-off photo.

  • 1Isolate and lock off at DB-B2Safety

    Padlock and tag. Photograph the lock in place.

  • 2Record filter differential pressureReading

    Accept 60–180 Pa. Above 180 Pa, change the filter.

  • 3Replace filter if above thresholdPart

    HEPA filter 24×24 (FLT-2424), reserved in bin A3.

  • 4Photograph the installed filterPhoto

    Required before the job can be closed.

O&M manual page 24 travels with the job — nobody hunts for it.

Evidence that survives the audit

Because the record is built while the work is done, it is still accurate months later.

  • Every status change is timestamped and attributed automatically
  • Filter historical work by asset, technician, site or period
  • Export a clean record for an auditor, insurer or client

How WO-1023 closed

Complete
  • 4 of 4 checklist steps13:58
    CapturedEach timestamped as it was ticked
    Attributed toThe person who did it
  • 3 meter readings13:44
    CapturedΔp 90 Pa · 13.4 °C · 6.1 A
    Attributed toThe person who did it
  • 2 photographs13:41
    CapturedLock-off, and the installed filter
    Attributed toThe person who did it
  • Supervisor sign-off14:02
    CapturedR. Iyer, verified on site
    Attributed toThe person who did it

Sealed on close

Corrections are added as new entries, never by rewriting this one.

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FAQ

Work Order Management questions

Can people outside the maintenance team raise a request?

Yes. Anyone can submit a request from a browser or by scanning the QR code on the asset, without needing a full licence. Requests arrive in the same queue for your team to triage.

How are work orders prioritised?

You set the priority rules — by asset criticality, site, or the type of fault. Work orders sort by those rules so technicians open the app and see the most important job first.

Does it work when the site has no signal?

The mobile app holds the job and any photos or readings captured offline, then syncs when the device is back on a network.

Can we bring our existing open work orders across?

Yes. Open jobs, assets and history can be imported during setup so you are not running two systems side by side.